Help Centre

Technical support for your MiIA platform

Personalised technical enquiry. We reply in under 24h.

Instant answers about MiIA, pricing and capabilities.

[email protected]

Frequently Asked Questions

How long until it is up and running?

In under 24h from signing up. You will receive your access credentials by email.

Can I cancel at any time?

Yes. No lock-in. You can cancel with 30 days' notice and your data is securely deleted.

Where is my data held?

On our own servers in Europe (Hetzner Cloud, Germany). It is never shared with third parties nor used to train models.

What does the installation include?

Configured hardware, physical installation at your premises, full MiIA setup, team training (up to 4h) and documentation.

Do I need internet for it to work?

No. MiIA Local runs completely offline. Internet is only needed for external remote access or optional updates.

What support does the monthly maintenance include?

Remote monitoring, system updates, email/chat support and incident resolution. Guaranteed response time according to plan.

Do you install outside Ibiza?

Yes. Anywhere in Spain. Travel is included in the installation quote.